empowering AI to give hospitality a personal touch

ai chatbot for hotels

Chatbot platforms allow travel brands to answer customer questions and enhance their relationship with them via text, and improve customer engagement. AI chatbots are also being used to automate tedious tasks such as taking orders, making reservations, answering questions about the hotel or its services, and providing customer service. This automation allows companies to save time and money while improving customer satisfaction. A chatbot is a software solution that is implemented on a website, in a messenger, in a mobile application or elsewhere providing users with information through text, images, video, audio, links, and more. Chatbots can perform a variety of tasks, from answering frequently asked questions to automating reservations, service inquiries, gathering customer information, questionnaires, and more. The functionalities of each specific chatbot depend on the business needs, where it will be implemented, and with whom it will communicate—with clients, partners, or employees.

  • This can generate additional revenue for the hotel while enhancing the guest experience.
  • Some of the essential elements that make HiJiffy’s solution so powerful are buttons (which can be combined with images), carousels, calendars, or customer satisfaction indicators for surveys.
  • For instance if people are always asking where the best/nearest cafe for breakfast is, it means they clearly don’t want to eat it at your hotel.
  • Customers of these restaurants are greeted by the resident Chatbots, and are offered the menu options- like a counter order, the Buyer chooses their pickup location, pays, and gets told when they can head over to grab their food.
  • This will help your staff analyze your supply in reference to guest demands and would enable them to plan your next re-stocking process quickly and efficiently.
  • If I were a hotel owner or operator right now, I’d be incentivizing my team to come to me weekly with ideas on how they can use AI to make them better at their job and do it faster.

This adds a layer of complexity to the discussion of artificial intelligence. It’s been a while since I experienced technology that felt as magical as this did. The ongoing pandemic recovery and global macroeconomic uncertainty this year (2023) have put an increased focus on driving revenue growth. Let’s take a quick look at where we are now and how this should guide the way we evaluate artificial intelligence.

AI-powered chatbot “Bebot” acts as a hotel concierge

Another concern of Hybrid.Chat in using such a solution was eliciting spontaneous responses to screening questions. Because candidates could simply Google the answers to questions when using Email for screening. This blog will guide you through why social media is so important in marketing and how to use social media to your hotel’s advantage. This blog will provide all the knowledge, tips and advice to implementing Instagram in your social media marketing strategy. “In the next 12 months, you’ll see major changes to our customer service — the quality gets better, the costs will be lower,” he said. We hope you can give us another chance to provide you with a more enjoyable experience in the future.


Imagine a traveler is using a chatbot to plan their upcoming trip to Italy. Through Generative AI, the Travel and Hospitality chatbot can analyze the customer’s travel history, preferences, and interests to provide personalized travel suggestions. For example, if the customer is interested in history, the chatbot may recommend a visit to the Colosseum in Rome, or if the customer is a foodie, the chatbot may suggest trying the local cuisine in Florence.

How Hotels Use Artificial Intelligence to Improve the Guest Experience

Such technology can be integrated with the PMS to pre-condition rooms based on reservation data. ChatGPT can provide up-selling and cross-selling opportunities to guests, including promoting hotel amenities such as spa services or room upgrades. This can generate additional revenue for the hotel while enhancing the guest experience. The hospitality industry is a highly competitive sector, where hotels must constantly seek innovative ways to differentiate themselves and provide a superior guest experience. Chatbots have emerged as a valuable tool in this regard, and ChatGPT, in particular, has several use cases that can help hotels achieve these goals.

ai chatbot for hotels

One of the ways this can be achieved is by using a hotel chatbot to assist with the check-in and check-out process. Regardless of whether you use a rule-based or AI-based hotel chatbot, you can provide support for multiple different languages. This can be especially useful for hotels, because guests come from all parts of the world, and employing staff with the necessary translation skills is not likely feasible.

Chat-based Services: The Future of Travel

“When you create something different and unique it’s memorable, and people spread the word for you,” Fertig shared. “What will thrive in the future is unique experiences, high touch that AI can’t give us,” Paterson says. Gone are the days when the same way of doing things will produce the same results. You need to be curious, think critically, and bring fresh insights to thrive in an increasingly AI-powered environment. While there are many use cases of AI emerging, it’s helpful to look at where AI is not going to help you or your hotels.

What is the advantage of AI in hospitality industry?

One of the potential benefits of AI in hospitality is personalized recommendations. By analyzing data from customers' previous bookings, preferences, and feedback, AI can make personalized recommendations for their next stay, such as suggesting room types, amenities, and local attractions.

The AI chatbot is rapidly moving out of the “good-to-have” tool in the “must have” solution. It’s not only about the first- and zero-party data collection, as the AI digital assistant is also a response to the guests’ service expectations for self-service. It is true that language is a way to connect through communication.And sometimes, the language barrier can become a problem. Creating a chatbot that can understand numerous languages so your guests can directly reach out to your hotel is one of the best ways to utilize them to your advantage. On a practical level, Bebot is easy to customize for any size hotel in any location through its intuitive administrative interface. The customization process is made simple by using Bespoke Inc.’s databases — minimizing the initiation period for hotels to as little as one hour.

Keeping in touch after their check-out

When customers read the content of the website in their native language then, they will find it attractive. They fully expect their experience to be a high-tech one, whether that means mobile check-in, virtual assistants in smart guest rooms or digital amenities such as PressReader. Interviewed by Business in Vancouver for a recent article, BC Hotel Association CEO Ingrid Jarrett said artificial intelligence can make hotel operations more efficient when it comes to planning events, such as a 200-person banquet. Here are a few of the ways automation and AI technology can help hotels operate more efficiently and create a better working environment for their employees. Datafloq is the one-stop source for big data, blockchain and artificial intelligence. We offer information, insights and opportunities to drive innovation with emerging technologies.

ai chatbot for hotels

We take care of your setup and deliver a ready-to-use solution from day one. Moreover, our user-friendly back office is designed for you to navigate easily through your communication with your guest in your most preferred language. The value of food cannot be underestimated, and we put in place this system to reduce the amount of waste we produce without affecting the guest experience. We are convinced the use of state-of-the-art metadialog.com technology, training, and innovation dedicated to removing food waste will help us reduce climate impacts. “Revenue management was the first major function to deploy advanced analytics at scale, with practices like dynamic pricing now an industry standard. As artificial intelligence increasingly powers these predictions, we expect to see a new wave of pricing and revenue-management strategies come into play,” McKinsey shared.

AI for Service Requests in Hotels

Additionally, we can expect emerging companies to harness the full potential of this technology as they possess the agility to experiment and challenge established processes. The Accenture study also highlights a projected doubling in the number of companies actively pursuing advanced AI by 2024. According to Jarrett, machine learning and data analytics have been evolving in the hotel industry for more than a decade.

  • One of the most significant benefits of AI chatbots is its ability to simplify everyday processes, making it easier and more efficient for people to carry out a wide range of tasks.
  • The most advanced AI bots go one step further and use machine learning to pick up data as they move and adjust their communication accordingly.
  • It helps to drive direct bookings, take a load off staff, deliver actionable insights, and satisfy guests.
  • Visitors can easily get information about Visa Processes, Courses, and Immigration eligibility through the chatbot.
  • IBM claims that 75% of customer inquiries are basic, repetitive questions that are quickly answered online.
  • In the following example, ChatGPT provides instant tips on how to generate more reviews on TripAdvisor for luxury hotels.

Which luxury hotels are using artificial intelligence?

Major hotel chains are already using AI to automate and enhance guests' experiences. In fact, they've been doing so for several years already – Hilton introduced customer service chatbots in 2020; Marriott piloted a building, designing and delivery AI tool in 2021 and Hyatt launched a luxury AI bed early in 2022.

Leave a Reply